Jotform is showing over quota, but it isn't

  • Profile Image
    upfieldchris
    Asked on November 08, 2021 at 08:10 AM

    We have used Jotform to capture details for a competition.

    Over the weekend we received entries and used up our storage. So we have downloaded the entries and deleted them, so there is now 0Mb stored.

    However, the form is still showing as over quota.

    How do we fix this problem?

  • Profile Image
    Christopher_T
    Answered on November 08, 2021 at 08:39 AM

    Greetings,

    I have clear your upload counter. Your should be accessible again.

    Best Regards