What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Google Spreadsheets is not updating

    Asked by joostklaver on March 19, 2014 at 04:44 AM

    Hello,

    Once again we're having problems with the Jotform-Google spreadsheet integration. Some submissions don't come trough in our spreadsheet while they are visible in the jotform submissions. 

    And new submissions are at the moment not coming trough at all.

    Page URL:
    http://form.jotformpro.com/form/40553483612957?

    not updating Submissions JotForm hello jotform submissions
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    Answered by joostklaver on March 19, 2014 at 04:53 AM

    I just found out that the submissions are coming in, however with a one hour delay... Can you fix this?

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    Answered by EliezerN on March 19, 2014 at 10:20 AM

    Thanks for the update. 

    Did you already try Removing the integration and then rebuilding it? If not, please give it a try, that should resolve the issue.

    If that does not work, please try cloning your form and then integrate it with the Spreadsheet, that may work correctly. Here is a guide on how to clone your form: Form Cloning

    Do not hesitate to contact us if the issue still persists.

    Thanks