Google Spreadsheets is not updating

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    joostklaver
    Asked on March 19, 2014 at 04:44 AM

    Hello,

    Once again we're having problems with the Jotform-Google spreadsheet integration. Some submissions don't come trough in our spreadsheet while they are visible in the jotform submissions. 

    And new submissions are at the moment not coming trough at all.

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    joostklaver
    Answered on March 19, 2014 at 04:53 AM

    I just found out that the submissions are coming in, however with a one hour delay... Can you fix this?

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    EliezerN
    Answered on March 19, 2014 at 10:20 AM

    Thanks for the update. 

    Did you already try Removing the integration and then rebuilding it? If not, please give it a try, that should resolve the issue.

    If that does not work, please try cloning your form and then integrate it with the Spreadsheet, that may work correctly. Here is a guide on how to clone your form: Form Cloning

    Do not hesitate to contact us if the issue still persists.

    Thanks