Forms going to spam

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    Layhandassociates
    Asked on November 08, 2021 at 09:34 AM

    Hello,

    I work at a mental health outpatient office and use Jotform for new client paperwork. Recently, clients are reporting that Jotform emails are going to their spam folders. This is across the board with emails -- including gmail, which a lot of our clients use. Is there anyway that this can be resolved so that the emails with forms do not go to spam?

    Alison

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    Samuel_Ray
    Answered on November 08, 2021 at 10:14 AM

    Hi,

    I would suggest that they add Jotform's email(noreply@jotform.com) to their contact list to prevent our emails from going to spam.

    You can also visit this link for a guide of other ways on how you can prevent this from happening again: How to Prevent Emails from Landing in Gmail’s Spam Folder.

    I hope this helps. Please reach out to us if you need further assistance. Thank you!

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    Karl_B
    Answered on November 08, 2021 at 10:16 AM

    @Layhandassociates

    Thank you for contacting Jotform Support
    Please check this link for Guide Reference about your concern.
    This is going to be Gmail Settings.


    Guide Reference:
    https://www.jotform.com/help/404-how-to-prevent-emails-from-landing-in-gmails-spam-folder/


    Thanks!
    Ken