I can not access my acount

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    Kelly Averhart 
    Asked on November 08, 2021 at 09:42 AM

    I am having trouble logging into my account and I can not access my account can someone help me please?

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    Hanne
    Answered on November 08, 2021 at 10:11 AM

    Thank you for reaching out, Kelly.

    I can confirm that your account was suspended due to collecting credit card information. I have reached out to our reviewers to have a look and will update you as soon as I have a reply from them.

    I appreciate your patience!

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    Hanne
    Answered on November 08, 2021 at 01:13 PM

    Thank you for waiting.

    Due to our PCI certification, we are required to deny the collection of credit card details on regular forms.

    However, we have other PCI-compliant ways to do this. All you need to do is choose any of the payment processors available on our platform to integrate them into your forms. You still won't be able to collect credit card details directly.

    If you only want to collect your customer's payment details and charge them at a later date, you can take advantage of a feature called "Payment Authorization". To learn more, kindly follow this guide on How to Enable Payment Authorization.

    We will only lift the suspension on your account if you agree with our terms and allow us to delete the offending fields mentioned above.