Fee charged to my account

  • Profile Image
    Asked on November 08, 2021 at 09:59 AM

    Good morning,

    I was charged a $348 fee from Jotform and I am unaware of why. Can you please explain those charges? We are a non-profit and I submitted the required information at the start of our subscription.

  • Profile Image
    Answered on November 08, 2021 at 10:37 AM

    Hello Tiffany,

    I checked your account and it seems like you were getting the 50% non-profit discount on our Silver plan. You billing history only shows that you paid $234 ($19.50/mo for 12 months) as shown on your invoice instead of the regular price which is $468 ($39/mo for 12 months) a year ago.


    We do not see a $348 charge on your billing history. Please provide us with the following so we can do further investigation.

    • username/email associated to the account that has $348 charge.
    • Date and time of charge.
    • Last four of the card used.

    Thank you! We will wait for your response.

  • Profile Image
    Answered on November 16, 2021 at 11:29 PM

    The charge was deducted on 11/2/2021 for $348. Here is the screenshot. Is there a reason the price is different than the previous year? 1637123344_61948510d8023_

  • Profile Image
    Answered on November 17, 2021 at 12:20 AM

    Please accept my apology for the confusion. I did check your account and found that non-profit discount is not applied. Last year you upgraded account with welcome discount which gave 50% discount on yearly plan. Since it was a one time discount and the subscription is always renewed with regular pricing, you were charged $348.

    I did check our records but could not locate any application for non-profit discount. Please click on the following URL to apply for non-profit discounts and upload relevant documents: https://www.jotform.com/nonprofit/pricing 

    Once your application is approved, we will switch your subscription to non-profit pricing.

    We will wait for your response.