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  • Profile Image

    Translation window won't close if you hit "Finish" button on German Jotform Weblink

    Asked by swalther on March 19, 2014 at 08:00 AM

    Hi all,

     

    I run into the same problem with my german form builder than others with non-english form builders. Everytime I type in translations (to english) and close the translation dialog everything is gone after reopening it. (Yes I click on the save button for the line and for the dialog)

    This does not happen when using the english form builder.

    What I noticed too is that the translation dialog won't close after clicking the save button. The english form builder does that..


    The german form builder just don't remembers the previous translations...

    Please fix that, I don't want to translate my all fields of my form over and over again..

    No revision history option enabled.

     

    Thank you for your reply!

    Sebastian

    Form Builder translations builder form builders translation problem
  • Profile Image

    Answered by Carina on March 19, 2014 at 11:24 AM

    I tested and when I click the first general save it doesn't accept, but when I hit go back and then save, it saves the translation:

    http://screencast-o-matic.com/watch/c2eqoYnrDK

    If this is the procedure you are using, can you please tell us what browser are you using. You can also try to clear your browser's cache to see if it solves.

    Let us know if the problem persists.

  • Profile Image

    Answered by swalther on March 19, 2014 at 01:16 PM

    Hi!

     

    Thanks for your reply and the screencast.

    You checked it with the english form builder..which does work somehow when clicking go back and so on..

    Now do the same test with the german form builder.. Have a look at my screencast:

    http://screencast-o-matic.com/watch/c2eqbInrFW

     

    I think the main problem is that the "last" save button does not save it and doesn't close the language select dialog. You can see that clearly in the screencast.. I have to close it via the X.

    I used the latest Firefox, new profile, empty cache and a new blank form for the screencast.

     

    Thanks!

  • Profile Image
    JotForm Support

    Answered by Welvin on March 19, 2014 at 04:26 PM

    Found it. Thanks for the additional information and for the video. Let me forward this thread to our developers so they can further check and fix

    Thanks

  • Profile Image

    Answered by swalther on March 20, 2014 at 07:22 AM

    Thanks four your great support!

    Hope your devs will find that issues pretty soon, need to do my form translations :)

     

    Thanks!

  • Profile Image

    Answered by swalther on May 23, 2014 at 04:49 AM

    Guys,

     

    any feedback or updates on that?

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    JotForm Support

    Answered by Welvin on May 23, 2014 at 07:02 AM

    I believe the issue was fix. I've tried it here and the button is working. Check it here: https://shots.jotform.com/welvin/gif/german-translation.gif. Please confirm to your end.

    Thanks

  • Profile Image

    Answered by swalther on May 23, 2014 at 07:39 AM

    Hi!

    I checked that on my side.

    Well, the issue that the save button was not closing the dialog is fixed.

    What is not fixed, is the fact that no translations are saved. Never, ever. But only if you use the german form builder.

    I did a screencast for you to demonstrate the issue.

     

    http://screencast-o-matic.com/watch/c2h0XAnzGw

     

    Please note: German Form Builder -> The language add/remove dialoge is english. The translations get saved when pressing the field-save button, but the form-save button does nothing. Thats why the "untranslated elements warning" shows up when closing the dialog!

     

    Sebastian

  • Profile Image
    JotForm Support

    Answered by Welvin on May 23, 2014 at 09:39 AM

    Hi Sebastian,

    Thanks for the confirmation with regards to the original issue that was fixed.

    I split the second problem as a new thread, please go here: http://www.jotform.com/answers/382270

    Thanks