Payment 2 times in a month January / February

  • Profile Image
    DedersSP
    Asked on March 19, 2014 at 09:18 AM

    Good morning,

     

    I'm very upset about what happened. 

     

    Why I paid 2 times january month and february? Please I want it free for 2 months as credit. 

     

    See my payments:

     

    2014-02-03 $19.95 Monthly Economy Paid View
    2014-02-03 $19.95 Monthly Economy Paid View
    2014-01-08 $19.95 Monthly Economy Paid View
    2014-01-03 $19.95 Monthly Economy Paid View
    2013-11-23 $19.95 Monthly Economy Paid View
    2013-10-21 $19.95 Monthly Economy Paid View
    2013-09-21 $19.95 Monthly Economy Paid View
    2013-08-21 $19.95 Monthly Economy Paid View
    2013-07-17 $19.95 Monthly Economy Paid View
    2013-06-17 $9.95 Premium Monthly Paid View
    2013-05-17 $9.95 Premium Monthly Paid View
  • Profile Image
    TitusN
    Answered on March 19, 2014 at 12:08 PM

    Hello,

    We sincerely apologize for that - it's probably a glitch in the system which is largely automated. 

    We have refunded the following Invoices:

    1. 78132330 - 03-Feb-2014

    2. 77308542 - 03-Jan-2014

    You should recieve the money in your account in a few days.

    Please let us know how we can assist further.