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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Payment 2 times in a month January / February

    Asked by DedersSP on March 19, 2014 at 09:18 AM

    Good morning,

     

    I'm very upset about what happened. 

     

    Why I paid 2 times january month and february? Please I want it free for 2 months as credit. 

     

    See my payments:

     

    2014-02-03 $19.95 Monthly Economy Paid View
    2014-02-03 $19.95 Monthly Economy Paid View
    2014-01-08 $19.95 Monthly Economy Paid View
    2014-01-03 $19.95 Monthly Economy Paid View
    2013-11-23 $19.95 Monthly Economy Paid View
    2013-10-21 $19.95 Monthly Economy Paid View
    2013-09-21 $19.95 Monthly Economy Paid View
    2013-08-21 $19.95 Monthly Economy Paid View
    2013-07-17 $19.95 Monthly Economy Paid View
    2013-06-17 $9.95 Premium Monthly Paid View
    2013-05-17 $9.95 Premium Monthly Paid View
    Screenshot
    February table credit and
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    JotForm Support

    Answered by TitusN on March 19, 2014 at 12:08 PM

    Hello,

    We sincerely apologize for that - it's probably a glitch in the system which is largely automated. 

    We have refunded the following Invoices:

    1. 78132330 - 03-Feb-2014

    2. 77308542 - 03-Jan-2014

    You should recieve the money in your account in a few days.

    Please let us know how we can assist further.