What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form Limits and Payments

    Asked by bbcflagfootball on March 19, 2014 at 10:30 AM

    Hello,

    Here's my question:

    Let's say I create a form and the submission amount is near it's max - it allows for one more submission before it is automatically disabled. But two people open it up at the same time, click submit, and get sent over to PayPal. At that point wouldn't both people be able to pay, since the submission isn't counted until payment is verified by JotForm and PayPal is a separate entity?

    If this is true it could be problematic. Could you clarify if it could happen, and if so how to avoid it?

     

    Thanks

    form limits and create a form JotForm create thanks
  • Profile Image
    JotForm Support

    Answered by Welvin on March 19, 2014 at 01:31 PM

    Hi,

    hhmmm... we do not have a report on the situation like this but that's a good question there. I think you should be able to receive the payment from both the submitter, but whoever made the last payment wouldn't be able to see your thank you page settings, as it will return an error. 

    We will email users when 90% of the submissions limit is consumed, so I think my suggestion would be to upgrade your account so to avoid the possible issue that may occur. Your thoughts on this suggestion?

    Thanks

  • Profile Image

    Answered by bbcflagfootball on March 19, 2014 at 04:57 PM

    Hello,

    I think you might have misunderstood me. I'm not referring to my account's submission limit. I'm referring to an individual form's submission limit.

    For instance, if a form has a submission limit of 4 and 3 have been submitted, I am concerned that one person could access the form while another person is in the middle of filling it out, creating issues with the limitation that is set. Technically, couldn't 2 people then be transferred to PayPal and pay if the first person is slower at filling the payment details out? How can it block the second person from paying if PayPal is separate from JotForm and both people have already been sent there after filling out the form?

  • Profile Image
    JotForm Support

    Answered by Mike_T on March 19, 2014 at 06:41 PM

    Technically, couldn't 2 people then be transferred to PayPal and pay if the first person is slower at filling the payment details out?

    You are right, this can be a problem. However, I do not think that we have any easy solution in this case, since this is how the PayPal pending submissions and form Submission Limit work.

    As a workaround you might consider using Authorization & Capture option to manually charge your buyers:

    Thank you.