paid to the wrong account

  • kulvinderbal
    Asked on November 8, 2021 at 2:05 PM

    hello , I accidently paid the yearly subscription to the wrong account ( it was suppose to be under bal@balimmigration.com not kulvinderbal@gmail.com) THEY BOTH ARE MY IDS AND ACCOUNTS

    Jotform Thread 3493445 Screenshot
  • Laura JotForm Support
    Replied on November 8, 2021 at 4:59 PM

    Hi there,

    I have downgraded and processed a refund for the Silver plan for the account kulvinderbal.
    Please allow 3 - 5 business days for the refund to show in your account.

    You can now go ahead and subscribe with the correct account.

    If you need further assistance, please let us know.