Is the Jotform site always so slow?

  • Profile Image
    myTE
    Asked on November 08, 2021 at 04:27 PM

    Hi - I just purchased a Gold membership and have been disappointed with the slowness from the site. I change settings, add new fields and it seems to take 15-20 minutes for those changes to take affect. The site itself moves quickly, but the actual changes take forever...like not displaying the title of the form or adding new fields and then turning the form into a quiz but only a few of the form questions are in there. Is this normal? Can anything be done for these settings to go quicker? Sadly, if this is always the case I don't know that I can continue to use Jotform, which is a bummer bc there are a lot of cool features.

    Also,

    do you know of any issues with accessing Jotform in China?

    Let me know,

    Tyler

  • Profile Image
    roneet
    Answered on November 08, 2021 at 08:30 PM

    Hello Tyler,

    Thanks for choosing us.

    We are sorry for the slowness that you are experiencing.

    May we know the form link where you are experiencing the slowness?

    "like not displaying the title of the form or adding new fields and then turning the form into a quiz but only a few of the form questions are in there."

    It could be a temporary issue that the changes were not saving on your form. Are you still experiencing it?

    I have cleared the form cache for your account.

    We have moved your next concern on this ticket:

    https://www.jotform.com/answers/3494468-

    Thanks.