Please help me eliminate the credit card payment option

  • journeyfarmlife
    Answered on November 08, 2021 05:11 PM

    My form is set up and active but it is not accepting credit cards. I am fine if it will not allow credit cards and PayPal both but I can't figure out

    Please help me eliminate the credit card payment option on my form as soon as possible! it is causing problems for my customers.

  • Sigit JotForm Support
    Answered on November 08, 2021 07:37 PM


    As per checking, the form is using Product List where it needs to connect/integrate to a payment vendor.

    If you want to eliminate the payment option, you might want to use Purchase Order which allows you to create payment forms without payment vendor integration.

    By switching from Product List to Purchase Order.

    After clicking the three dots, select Switch to another gateway option from the PAYMENTS tab.

    1636417702 6189c0a6d6ea6  Screenshot 10

    Scroll down and select Purchase Order

    1636417944 6189c19850dd2  Screenshot 21

    The Payment Gateway will be changed to Purchase Order, continue by clicking the OK button.

    1636418030 6189c1eeb7c2b  Screenshot 32

    The form no longer shows Credit Card or PayPal payment option

    1636418182 6189c28614f21  Screenshot 43

    You probably want to clone your form and practice on the cloned form before applying to the original form.

    To clone your form, follow this guide:

    Let us know if you need further assistance.