My Jotform is not populating into Monday like it used to since the app

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    Jackson_Mosley
    Asked on November 08, 2021 at 06:40 PM

    Hello,

    My Jotform (New Loan Submission) is not populating in Monday. I had it integrated with the board and it was populating fine. Then we were told that your Integration methods had changed and that you are now using the app. It's working, but it will not populate my forms anymore. I've attached a screenshot for you to see what I am talking about. If you look at the earlier submissions, you'll see that the form was populating, but the last several ones are not populating.

    Please let me know. It's really hurting my business right now and slowing us up.

    Screenshot
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    Sonnyfer
    Answered on November 09, 2021 at 12:20 AM

    Hi there - Apologies for the inconvenience.

    I checked your form and see that it's currently disconnected to Monday.

    1636435072_618a0480a3014_

    Please try re-integrating your form and it should fix the issue.

    Guide: How-to-integrate-jotform-with-mondaycom/

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    Jackson_Mosley
    Answered on November 10, 2021 at 02:06 PM

    Hello I reintegrated the form and it works on the "test" but it's not working on an actual form. Please see the screenshots below. The first one shows that I chose the option for it to update all the information on the form so that it populates on the board. It works when I test the integration, but (as shown in the second screenshot) it's doing something else. Also, I removed the integration with WebHooks thinking that was causing the problem. Could you please re-integrate it with Jotform if I need that also?



    1636571038_618c179eb1f8b_2021-11-10 (1).1636571035_618c179b95a5d_2021-11-10.png

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    Sonnyfer
    Answered on November 10, 2021 at 04:29 PM

    Thanks for the additional information. By any chance, do you remember your last integration setup? I'm not sure if the action Create an Item is correct as you're trying to add an update to your existing Monday records.

    1636579624_618c392848367_

    Could you try changing the action to Create an Update instead?

    1636579707_618c397bd9113_

    Also, kindly be informed that we can't reintegrate your forms from our end.