- catierAsked on March 19, 2014 at 02:22 PM
On March 4th I did not receive an email to inform me that the form had been completed. I DID receive one on the 3rd and the 6th of March, but NOT on the 4th of March.
I also have all form info sent to a Google doc, and that email was sent. So I thought that was strange that it sent to the Google Doc folder, but not to my email.
- JotForm Support ManagerJeanetteAnswered on March 19, 2014 at 05:21 PM
I've checked our mail logs and it looks like all of your mails were delivered, however, the one on the 4th of march might be in your spam folder, because the email alert settings were not correct, the sender name was showing "Please select" , but it should be mapped to a question in the form (I mapped it to "Business Name, but you can change it)
Please always double check this every time you make a new form, the Sender Name and Sender Email should not be left as "Please Select"
- catierAnswered on March 20, 2014 at 12:50 PMThanks so much for both replies I got of this issue. I caught it thanks
to my backups in Google docs.
Catie Rasmussen, LMT
1315 S Allen Street, Suite 209
State College, Pa 16801
Friends and Farmers Cooperative Board Member
Local Loyalty Program Coordinator