What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Email Alerts Wizard should warn the user when "Please Select" is left

    Asked by catier on March 19, 2014 at 02:22 PM


    On March 4th I did not receive an email to inform me that the form had been completed.  I DID receive one on the 3rd and the 6th of March, but NOT on the 4th of March.  

    I also have all form info sent to a Google doc, and that email was sent.  So I thought that was strange that it sent to the Google Doc folder, but not to my email.  





    Page URL:

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on March 19, 2014 at 05:21 PM

    Hello Cate

    I've checked our mail logs and it looks like all of your mails were delivered, however, the one on the 4th of march might be in your spam folder, because the email alert settings were not correct, the sender name was showing "Please select" , but it should be mapped to a question in the form (I mapped it to "Business Name, but you can change it)


    Please always double check this every time you make a new form, the Sender Name and Sender Email should not be left as "Please Select"

    Kind regards

  • Profile Image

    Answered by catier on March 20, 2014 at 12:50 PM
    Thanks so much for both replies I got of this issue. I caught it thanks
    to my backups in Google docs.
    Thanks again!
    Catie Rasmussen, LMT
    Therapeutic Bodywork
    1315 S Allen Street, Suite 209
    State College, Pa 16801
    Friends and Farmers Cooperative Board Member
    Local Loyalty Program Coordinator