Email Submissions won't work.

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    woodsmantreecompany
    Asked on March 19, 2014 at 02:41 PM

    I love the look of the form and do not want to have to change to another form, but I cant get the submissions to email properly, nor have i recieved any of the tons and tons of test mails tried.

     

    Please help! I dont want to have to log on to jot form daily to see if anyone sent in a request.

  • Profile Image
    Cesar
    Answered on March 19, 2014 at 05:46 PM

    I have been checking on you Emai Alert Settings, and it appears to be set up properly. The email address also is not on our bounce list and the email log appears to have sent out an email alert correctly to: fawcettm15@yahoo.com

    Email Log:

    Current Server: /var/log/jotform/amazonSES.log:[19/Mar/2014:15:39:34 -0400] 40758171418154 AmazonSES Sent email to fawcettm15@yahoo.com - MessageID:00000144dbdb1f7e-a3b07595-a1b4-45bd-9423-d25213157666-000000 - RequestId:32f7c93e-af9e-11e3-96a9-7174f97e2f65

    For testing purposes I did append my email toyour email alert and performed a test submission. I did recevied it properly on my end. Kindly verify on your inbox if it arrived on your end as well. 

    Example Test Submission:

    https://shots.jotform.com/cesar/screens/jotformtestfawcettm.jpg

     

    Additional to this kindly review the following guide: 
    How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    If possible do also try an alternate email address for testing purposes. Do let us know if oyu need further assistance. Thank you.