Why all my submission can not sending email

  • Profile Image
    career.mich
    Asked on November 09, 2021 at 02:10 AM

    Today i have some issue, i have a several form that has a conditional logic with "email sending rules". Alot of my form always have a rules to sending to another email. from 2019 until now always working properly but i see from 2 hour ago all submission can not send to email (all email rules is not working properly). And another fact is all submission still show in my dashboard.


    1636441711_618a1e6fdfaa5_Screen Shot 2021636441704_618a1e68bdb7d_Screen Shot 202

    This is the image of all submission today but can not sending to my email as usual.

    1636442095_618a1fef2e4c4_


    Please fix this issue.


  • Profile Image
    Sam_G
    Answered on November 09, 2021 at 05:43 AM

    Hello Career.mich,

    I have just cloned your form, filled it out and was able to receive the Autoresponder with the PDF file attached at the email address I have specified in the General Email Address field.

    I can also see that for the submission that was made today on your actual form, the autoresponder was sent to the email specified in the General Email Address field.

    It is possible that these autoresponders might be going to spam, or are being blocked by your email service provider. Please check the spam folder and add these addresses to your contacts list: noreply@formresponse.comnoreply@jotmail.comnoreply@jotform.com.

    Please let us know if you keep experiencing this issue and we would be more than happy to help!