Why all my submission can not sending email

  • career.mich
    Asked on November 9, 2021 at 2:10 AM

    Today i have some issue, i have a several form that has a conditional logic with "email sending rules". Alot of my form always have a rules to sending to another email. from 2019 until now always working properly but i see from 2 hour ago all submission can not send to email (all email rules is not working properly). And another fact is all submission still show in my dashboard.


    1636441711 618a1e6fdfaa5 Screen Shot 202 Screenshot 101636441704 618a1e68bdb7d Screen Shot 202 Screenshot 21

    This is the image of all submission today but can not sending to my email as usual.

    1636442095 618a1fef2e4c4  Screenshot 32


    Please fix this issue.


  • Sam_G
    Replied on November 9, 2021 at 5:43 AM

    Hello Career.mich,

    I have just cloned your form, filled it out and was able to receive the Autoresponder with the PDF file attached at the email address I have specified in the General Email Address field.

    I can also see that for the submission that was made today on your actual form, the autoresponder was sent to the email specified in the General Email Address field.

    It is possible that these autoresponders might be going to spam, or are being blocked by your email service provider. Please check the spam folder and add these addresses to your contacts list: noreply@formresponse.comnoreply@jotmail.comnoreply@jotform.com.

    Please let us know if you keep experiencing this issue and we would be more than happy to help!