What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    downgrade my account

    Asked by thompsonvp on July 20, 2011 at 12:36 PM

    How do I downgrade my account? When I click cancel under account info it won't let me log in to the plimus site. I checked my emails and I don't have one from Plimus with my logon info. When I go to retrieve my password it comes back with invaild username/ email. What can I do? I don't want to pay for another billing cycle after this one.

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    JotForm Support

    Answered by NeilVicente on July 20, 2011 at 12:53 PM

    Hi Dan,

    Your Plimus password is different from your Jotform password. It can be found on the email message that you received after the first payment for your subscription.

    Anyway, I went ahead and looked up your subscription details. I was able to find and cancel your subscription. You will no longer be billed from here on.

    Cancelling your premium subscription will not affect your forms and data in any way. Your account will only revert back to free status. Since the subscription was cancelled before your billing date, your account shall stay as premium until the time you have paid for expires.

    Let us know if you have other queries or concerns with regards to your account. We'll be looking forward to having you back as a customer. Thank you very much for your business!


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    Answered by thompsonvp on July 20, 2011 at 01:19 PM

    thank you!