HIPAA: Inbox and Tables are not opening

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    Asked on November 09, 2021 at 07:40 AM

    Starting this morning, our inbox and table could not be opened. And all stuck at the loading pages. I've uploaded the screen shot for your reference. Thank you.

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    Answered on November 09, 2021 at 08:00 AM

    I was able to replicate the issue with Tables on our HIPAA account. The Inbox is opening properly on my end. I'll report the issue with Tables to our developers.

    Can you also please tell us if the issue is related to all forms?

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    Answered on November 09, 2021 at 08:55 AM

    Hi, the inbox still not opening from our end for all devices. And it was related to all forms

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    Answered on November 09, 2021 at 09:06 AM


    Thank you for the information. I'll be sure to add this to the report that we forwarded to our developers. Once there are updates, you'll be notified here.

    We thank you for your patience and understanding.

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    Answered on November 09, 2021 at 11:04 AM


    Our developers notified us that the problem should be resolved. Please try to access your account now. If you are still having problems, please let us know.

    Thank you for your cooperation.