The Parent folder can no longer be found on the FOLDERS lists but the tag still appears on the individual forms.

  • GrandchesterMeadows
    Answered on November 09, 2021 08:44 AM
    Hello - my work order above from 10-12-21 is still pending; we are missing at least 5 folders. The "parent folder was titled "All Templates" and it had several sub-folders... the folder still appears in its colored bubble when hovering over certain forms but the actual folder is not listed in the side bar or anywhere else... I have clicked on all folders.... PLEASE HELP!
  • Kenneth JotForm Support
    Answered on November 09, 2021 09:20 AM

    Thank you for reaching support,

    I will forward this issue to our backend team for further investigation.

    They will be responding to this ticket if there is news.

    Thank you for your patience.


  • asli JotForm Developer
    Answered on November 18, 2021 06:59 AM


    Sorry for the inconvenience caused. This issue should be resolved now. Please let us know if you need further assistance on this matter.

    Thank you.