What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My jotform has stopped working

    Asked by sstrycker on March 19, 2014 at 06:02 PM

    We have a travel request form that submits to a google spreadsheet and sends an email.  It just stopped working out of the blue last week and we have had a number of people that need to use it for travel request submissions.  Just wondering if google sites has changed or updated to not allow certain content?

    in Firefox the javascript calculator widget does not show up anymore and fields auto calculations have stopped working as well.

    After someone submits the form, it just sits there and doesn not submit the data into the spreadsheet.

    Firebug shows these errors:


    "NetworkError: 404 Not Found - https://ssl.gstatic.com/sites/p/9fdddf/system/app/themes/terrawater/h2-bg.gif"

    Blocked loading mixed active content "http://widgets.jotform.io/calculator/?&qid=56&ref=https%3A%2F%2Frlog57a7sa3rr09r2h7dakno7i5m363l-a-sites-opensocial.googleusercontent.com"

    Error: Permission denied to access property 'scrollTo'

    Please let me know if there is anything I can check or test!!!




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    Answered by Cesar on March 19, 2014 at 10:44 PM

    Do make sure that your form is embedded using the Secure method. If the issue persists after verfying this. Kindly provide the URL where the form has been embedded, so that we may assist you better. Thank you.


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