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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Smooth Signature Widget not loading on HTTPS anymore

    Asked by infinet on March 19, 2014 at 06:04 PM

    I have created a form that is transmitted over HTTPS that includes the smooth signature widget. It worked for a couple of weeks but we recently started getting an error that it couldn't load the signature pane since it is being submitted over HTTP instead of HTTPS.

    This changed overnight as we had several submissions working until now. Anyhting I can do to change this?

    Submissions smooth signature
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    JotForm Support

    Answered by EltonCris on March 19, 2014 at 10:52 PM

    Hi,

    I was able to reproduce the problem. I have now brought this to our developers attention so they can fixed this as soon as possible. You will be informed here once this is fixed.

    Our apologies for any inconveniences caused.

    Regards!

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    JotForm Founder

    Answered by aytekin on March 20, 2014 at 05:21 AM

    We have another signature feature. Can you try using that for the time being?

    http://widgets.jotform.com/widget/signature

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    Answered by staynerm on July 26, 2014 at 09:42 AM

    Just for the record, I ran into the same issue with smooth signature not generating an https URL for the secure form.  I switched to the e-signature template, and it works great.

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    JotForm Support

    Answered by Kiran on July 26, 2014 at 01:59 PM

    Thank you for bringing this to our notice. It seems the issue with smooth signature is fixed now. 

    Since you've already switched to e-signature, you may continue using this. Please get back to us if you need further assistance. We are happy to assist you.