HIPAA: Passwords are not saved for PDFs and Notfication emails are inconsistent

I really not been happy with jotform lately. I created a new intake form that is HIPAA compliant. I'm finding that the email notifications have been inconsistent at best. I also have to go in and reenter the passwords for the PDFs almost weekly, or these email don't get sent. I go in to the email I've set up and under the advanced tab there is always a red dot asking me to enter a pw. I do this then a week later, it is asking me to do it again. VERY ANNOYING. Please look into this.

Hi,

We sincerely apologize for the inconvenience caused to you.
Could you kindly give us a link to this form, so that we can escalate the issues that you are experiencing on the form?

Looking forward to your reply.

https://hipaa.jotform.com/211116852088050

Sorry for the delay.

Hi,

That's okay, thank you for the link to the form.

I have forwarded this to our developers for further investigation. We do not have an estimated timeframe, but as soon as we have any updates, we will inform you on this thread.