How long until my account unlocks?

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    Johnson_Caleb
    Asked on November 09, 2021 at 01:44 PM

    I have just the free account. using this for some small things around work occasionally. So far there hasn't been much interest to properly incorporate into our processes. But currently I have some projects where use of these forms would be helpful and may be able to work into a more standard use. However photo submissions have maxed our data limit. Is that a monthly limit? Now that I've removed the data so that I am well under the limit. and changed the form to prevent this issue. do I have to wait until next month to be unlocked? or will we be able to continue using the system shortly.

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    VincentJay
    Answered on November 09, 2021 at 04:55 PM

    Hi,

    I cleared your form cache on our server to fix the issue. You can now use your account and manage your forms.

    The free user has a limit of 100 MB using the file storage space. You can clear that by removing the submissions with attachment files. It is not a monthly limit.

    Related guide: https://www.jotform.com/help/408-understanding-your-account-usage-and-limits/

    I hope this information helps.