Hidden items still appearing in published form

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    Asked on November 09, 2021 at 02:15 PM


    I am building a form, and when I hide some items (both text boxes and questions), they still appear in the final form. This form has a good number of conditionals, and hiding elements is necessary to minimize customer confusion.

    Please let me know what the fix is. Seems like this should be a simple issue to solve, but I'm coming up short.

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    Answered on November 09, 2021 at 04:46 PM

    Hi there,

    Happy to help!

    I made a cloned of your form 212027155021136 and was unable to pinpoint the fields that are meant to be hidden but show: it looked like each condition is functioning as expected.

    Could you please confirm with us what fields you are seeing shown on your form that should be hidden?

    I have also cleared your form caches, just in case.

    We look forward to your response!

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    Answered on November 11, 2021 at 01:21 PM

    Hi Katherine, thanks for getting back to me. I was on a deadline and completely redesigned the form and got it to work—I think there were some conditional logic terms that were interfering with one another.

    Thank you for taking a look!