Attached PDF is corrupted

As of today, we are having exactly the same issue, which was random....but quickly becoming not so random. Yesterday for this form (https://form.jotform.com/202993814456161), only 1 out of 6 submission emails successfully opened the PDF attachment. We can identify the corrupt PDFs by the name alone. If the PDF document is named with random numbers, that is a corrupt document. If the document has the assigned naming convention, then we know the PDF is fine.

From reading other posts in the forum we have:

• Cleared form cache
• removed the password from the PDF
• This is not the only form having the issue.

We have seen this exact issue before and the developers had to fix something on the Jotform side. Here is the link to the forum where the issue was reported in March 10th and resolved by the developers on March 26th: https://www.jotform.com/answers/2957044-pdfs-attached-to-emails-are-damaged-and-will-not-open

Hey there,

I have split your post from the other thread so you'll have a thread of your own

Can you please try recreating the Autoresponder/Notification email?

The thread that you linked has been escalated to our developers team, in order to do that in this case, we first need to do some basic troubleshooting,

Please let us know if need any further assistance,

Thank you

@Glenn Schultz, your question will be addressed in a separate ticket: https://www.jotform.com/answers/3504706-