Attached PDF is corrupted

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    craddock
    Asked on November 09, 2021 at 03:04 PM

    As of today, we are having exactly the same issue, which was random....but quickly becoming not so random. Yesterday for this form (https://form.jotform.com/202993814456161), only 1 out of 6 submission emails successfully opened the PDF attachment. We can identify the corrupt PDFs by the name alone. If the PDF document is named with random numbers, that is a corrupt document. If the document has the assigned naming convention, then we know the PDF is fine.

    From reading other posts in the forum we have:

    • Cleared form cache
    • removed the password from the PDF
    • This is not the only form having the issue.

    We have seen this exact issue before and the developers had to fix something on the Jotform side. Here is the link to the forum where the issue was reported in March 10th and resolved by the developers on March 26th: https://www.jotform.com/answers/2957044-pdfs-attached-to-emails-are-damaged-and-will-not-open

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    Amos_W
    Answered on November 09, 2021 at 03:14 PM

    Hey there,

    I have split your post from the other thread so you'll have a thread of your own

    Can you please try recreating the Autoresponder/Notification email?

    The thread that you linked has been escalated to our developers team, in order to do that in this case, we first need to do some basic troubleshooting,

    Please let us know if need any further assistance,

    Thank you

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    Glenn Schultz 
    Answered on November 11, 2021 at 04:27 PM

    We are having the same issue as of late. About 20% of the PDF's are coming in corrupt. PLEASE do not ask me to re-do the emails, as I have 106 forms and don't have time to do your job for you.

    With a paid account, I hate that the only support is via message board.

    This seems to be a recurring issue with Jotform and it is really causing our business problems.

    Error:

    1636665998_618d8a8eb96de_

    This particular item is from form https://form.jotform.com/81975655994176

  • Profile Image
    BDAVID
    Answered on November 11, 2021 at 05:47 PM

    @Glenn Schultz, your question will be addressed in a separate ticket: https://www.jotform.com/answers/3504706-