pdf editor problem font

  • najafexams
    Asked on November 9, 2021 at 4:30 PM

    hi jotform

    There is a problem that affects me greatly, which is that the pdf editor, after downloading the file, changes the type of font and makes it different from the one you put in the design. Once when you download the file, the design comes out correct and the type of font you set and again comes out different and the design is damaged. Can you help and quickly, kindly because I have a very important work

    1636494928 618aee505806e Capture Screenshot 10

    Note this font you chose works initially, then when you download the file again, the font turns

    1636495012 618aeea472120 Capture2 Screenshot 21


  • Yau_C
    Replied on November 9, 2021 at 11:05 PM

    Hi,

    You need to install some additional options in Adobe Reader.

    Please refer to this video for instructions:

    Let us know if you need further assistance.

  • najafexams
    Replied on November 10, 2021 at 7:35 AM

    The problem is not solved

  • Basil JotForm Support
    Replied on November 10, 2021 at 8:30 AM

    Hi,

    I can seem to find the PDF that you are downloading, in which form and which PDF is this?

    Looking forward to your reply.

  • najafexams
    Replied on November 11, 2021 at 6:53 AM

    Hi jotform

    What happens to my monthly plan when it is consumed before the renewal date? Do I need to renew before the scheduled period, or do I have to wait for the renewal date?
  • Jovanne JotForm Support
    Replied on November 11, 2021 at 7:17 AM

    Hi,

    I have moved your next question to a new ticket so we can address it separately to avoid confusion. We will be responding to this support ticket https://www.jotform.com/answers/3502736 shortly.

    Thank you!