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najafexamsAsked on November 9, 2021 at 4:30 PM
hi jotform
There is a problem that affects me greatly, which is that the pdf editor, after downloading the file, changes the type of font and makes it different from the one you put in the design. Once when you download the file, the design comes out correct and the type of font you set and again comes out different and the design is damaged. Can you help and quickly, kindly because I have a very important work
Note this font you chose works initially, then when you download the file again, the font turns
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Yau_CReplied on November 9, 2021 at 11:05 PM
Hi,
You need to install some additional options in Adobe Reader.
Please refer to this video for instructions:
Let us know if you need further assistance.
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najafexamsReplied on November 10, 2021 at 7:35 AM
The problem is not solved
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Basil JotForm SupportReplied on November 10, 2021 at 8:30 AM
Hi,
I can seem to find the PDF that you are downloading, in which form and which PDF is this?
Looking forward to your reply.
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najafexamsReplied on November 11, 2021 at 6:53 AM
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Jovanne JotForm SupportReplied on November 11, 2021 at 7:17 AM
Hi,
I have moved your next question to a new ticket so we can address it separately to avoid confusion. We will be responding to this support ticket https://www.jotform.com/answers/3502736 shortly.
Thank you!