You had fixed my duplicate emails

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    Asked on November 09, 2021 at 04:39 PM

    But now I can not get an email at all unless I edit and resend. These are important sub requests forms we need to have an email . The recipients are correct on it.

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    Answered on November 09, 2021 at 08:01 PM

    Note that you do not have a separate email notification, except the one sent based on conditions. In other words, an email is sent only based on the email conditions you have configured specifically depending on the value selected on the field "District/Worksite School Site".

    If you are not getting an email, may we know which condition you are not getting an email so we can further check? Since you have 76 conditions, we would appreciate if you could specify which condition is not working or you're not getting email.

    FYI, your notification is configured to be sent both when the form is submitted or when submission is edited/resubmitted.


    Here's the previous ticket my colleague has suggested about the duplicate email ticket you've posted previously