Does Jotform provide a SSL for paid membership?

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    Leegor
    Asked on July 20, 2011 at 02:56 PM

    Do I have to set up a SSL or can JotForm provide this for me with a paid membership? If Jotform can do this please point me in the right direction to do this.

    Thanks,

    Lee

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    NeilVicente
    Answered on July 20, 2011 at 03:45 PM

    Hi Lee,

    Jotform offers SSL submissions -- submissions that are transmitted securely using the latest SSL protocols. To enable ssl for your form, just replace http with https in the form's direct url or in the embed codes. You may also select the secure form check box when generating your form's embed codes. This can be found in the Embed Form wizard screen which pops up after you press the Embed Form button

    A free account is limited to only 10 ssl submissions. When that limit is reached, forms will be disabled and unavailable for use until the next month, when the submission counts resets.

    Upgrading your account will give you a higher limit for SSL submissions - 1000 for Premium and 1,000,000 for Professional.

    Let us know if you have further questions with regards to this topic. Thanks!


    Neil

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    Leegor
    Answered on August 04, 2011 at 07:57 PM

    I added the "s" but the submission still went to the non-secure pile. I'll try again, I'm sure it's me.

     

    Also, for some reason my "thank you" screen is not white. The code says FFF but it's grey. Mayby I'm looking in the wrong spot...please help ty :)

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    NeilVicente
    Answered on August 04, 2011 at 08:19 PM

    Lee,

    I inspected your website's source code and found that you still have not added an s in the url of your form's lightbox embed codes. Please add an s to have it embedded securely. Afterwards, make a test submit so that we would know if the submission goes into your secure submissions counter. Don't worry as I will have your account submission counter cleared for test submits.

    Also, your Thank You message's background is as white as can be :)

     

    Neil

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    Leegor
    Answered on August 04, 2011 at 11:02 PM

    Hi,

    That "thank you" background IS white now...wierd! I swear I was seeing my square white pic againt a grey background. Maybe I should have said "no" in high school :P

    I removed the "s" the first time it failed but I've now left it there. The only page I added the "s" to is xxxxxxx.ca just to test this but I can't see that affecting anything right? I will add an "s" to the whole site but not yet. Anyway, please have a look again. The secure submissions are still 0/10 and the regular submissions are 4/100. I tried both IE and Firefox. Please help me see my failings :)

    Also, my form has 4 pages and whenever a page is done and "next" is clicked the whole screen jumps so the form can be at the top of the screen. Is there a fix for this to keep the form in the middle of the screen as it  does on the initial pop up?

    Thank you for help!

    Lee

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    NeilVicente
    Answered on August 05, 2011 at 02:38 PM

    Lee,

    I made a couple of tests in a sample form embedded as a lightbox and I got the same results as yours. Apparently, the secure embed codes does not produce a secure URL for the lightbox form. Obviously, this is a bug, and as such, I have submitted a report ticket to have it rectified as soon as possible. We will let you know of any updates via this thread.

    As for your second question, I am afraid there's nothing we can do about it since that is how the page breaks work. Page breaks automatically shifts the form's focus to the top after clicking the Next button.


    Neil

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    Leegor
    Answered on August 08, 2011 at 12:33 PM

    Hi, I have upgraded my accout now and I'm hoping you can estimate when my submissions can be secured. To my customers I advertise that the submissions are secured and just don't want to take any heat from this.

    Also, with the page breaks can a solution be applied that keep the pop up form in the middle as it does upon appearing. It sounds so simple to do but hey the only thing I program is my remote control.

     

    Thanks!

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    NeilVicente
    Answered on August 08, 2011 at 01:03 PM

    Hi Lee

    Congrats on the upgrade! I have already reported the secure lightbox form to our developers. Unfortunately, we cannot give any estimates as to when it will be fixed. What you'd be happy to know is that bugs take a front seat in our development team's priority. They'd be taking care of this before they work on some feature request.

    As for the page break issue, I will submit a separate ticket for it. We'll se what our devs can do.

    While waiting for these issues to get fixed, try using pop-ups (example) instead of a lightbox for your form.

    This way, you can have receive secure submissions and you won't have that 'jumping' issue anymore. Problems solved, albeit temporarily. Also, this can prove to be more advantageous since the browser window will show a lock icon indicating that the form is indeed using an SSL connection (IE, Chrome, Safari)

    .

     

    Anyway, if you need more help with your forms, do not hesitate to contact our support team. Thank you for choosing Jotform as your form builder of choice!


    Neil

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    Leegor
    Answered on August 08, 2011 at 01:18 PM

    Joining you guys with the support you guys gave me even before I started paying was unbelievable.

    I like your idea of a pop-up over a lightbox but do I have to start my form over? I don't want to mess with my original form.

     

    Thanks again,

    Lee

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    NeilVicente
    Answered on August 08, 2011 at 01:40 PM

    Hi Lee,

    There is no need to redo your form. You will just need to replace the lightbox codes embedded in your site with pop-up embed codes. It's fairly easy, but since you are using an image as the link for your form, it will require an extra step from you.

    <a target="_blank" href="javascript:void( window.open('https://www.jotform.com/form/11654703253', 'blank','scrollbars=yes,toolbar=no,width=700,height=500'))">Application</a>

    Replace the text 'Application' with the tags for your image link so it becomes

    <a target="_blank" href="javascript:void( window.open('https://www.jotform.com/form/11654703253', 'blank','scrollbars=yes,toolbar=no,width=700,height=500'))"><h4 align="center"><img align="right" alt="Car Loan Toronto" src="images/torontocarloanbadcreditb.png"></h4></a>

    These codes are taken directly from your site. It should work as long as you embed them properly.


    Neil

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    Leegor
    Answered on August 08, 2011 at 02:25 PM

    Hi Neil,

    Thanks! I tried it and it worked. It's not as "pretty" but it does make more sense. However where do I put border="0px"? I tried to get rid of the border but failed miserably.

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    NeilVicente
    Answered on August 08, 2011 at 02:36 PM

    Lee,

    I believe you're talking about the ugly dotted border in the image that appears when it is clicked. To remove that, insert style="outline:0" inside the anchor tags

    <a style="outline: 0"

    Let me now if this is not what you're asking.


    neil