This is so not my day with Jotform

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    Asked on November 09, 2021 at 06:46 PM

    I opted to integrate Jotform with Mailchimp. The integration deleted all my existing contacts in that audience. I reimported the contacts, now the contacts are all being notified which will likely result in a slew of unsubscribes even though this audience is being used solely as a CRM to track those who filled out the assessment. This action will likely have a negative impact on my Mailchimp account and business. Very unhappy!!! Jotform, so much of my day was wasted dealing with JF tech issues. Sigh.

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    Answered on November 09, 2021 at 07:40 PM


    We are sorry for the inconvenience caused. May I ask if you are currently working on a form named "Sensory Preference Assessment"? If you'd like not to send Opt-In Email, please kindly uncheck "Send Opt-In Email" in the integration to see if the issue persists.

    1636504746_618b14aa81071_The Easiest Onl

    We are sorry again for the trouble caused and please get back to us and let us know if you require further assistance.