What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I need a direct contact due to a billing problem

    Asked by tiscali2013 on March 20, 2014 at 04:18 AM


    yesterday I asked for a refund for a wrong  billing. You refunded me but as far as I can see my plan is 1 month 1000 modules. I have some doubts about what my position is at the moment. Do I really have the 1000 modules for a month as I have requested or you have totaly refunded me so I have to wait for the refund and do again the request of upgrading from free to 1 month? At the moment I see  my account as Premium $9,95 1 month I supose.I need this info asp due to the fact that my activities are working on the forms and we are an adwords customer.

    My direct number is +39 070 7543384

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    JotForm Support

    Answered by ashwin_d on March 20, 2014 at 07:43 AM

    Hello tiscali2013,

    Upon checking our records, I found that your subscription was cancelled yesterday by my colleague and the refund was also processed.

    Your account is downgraded to free plan where you have the submission limit of 100 submissions.

    Thank you!

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    Answered by tiscali2013 on March 20, 2014 at 07:48 AM

    Ok now I see it's ok reloged an all it's ok