Help Needed !

  • Profile Image
    John Kinnane 
    Asked on November 10, 2021 at 12:50 AM

    I have contacted you some weeks ago about my problems with Jotform.

    I log in, go to my forms, log in again, select form, log in again, select something else & you guessed it log in AGAIN ! and on & and on.

    Could you send me a new setup file. This is driving me crazy and wasting so much time.

    This just happened as previously the program ran like a Swiss watch.

    John Kinnane

    Cronulla RSL Motoring Enthusiasts Group

  • Profile Image
    Vick_W
    Answered on November 10, 2021 at 02:35 AM

    Hi there,

    Are you referring to the Jotform mobile app? You can use the instructions in the guide below to see how you can download the latest version of the Jotform app.

    https://www.jotform.com/help/362-how-to-download-and-start-using-jotform-mobile-forms/

    Please make sure that you delete it from your mobile device first. Let us know if you need further assistanec.

    Thanks

  • Profile Image
    John Kinnane 
    Answered on November 10, 2021 at 05:11 AM
    Hi,In actual fact my mobile app on my phone works very well. No problems
    at all.
    It is the program that I have om my PC which used to work fine suddemly
    started with the constant logins.
    John Kinnane
    ...
  • Profile Image
    Nik_M
    Answered on November 10, 2021 at 05:44 AM

    Sorry for the inconvenience this may have caused.

    Is the issue related to the account Kinnane? The session should last for 2 hours. How often do you have to log in? Please clear your browser cache to see if that will resolve the issue. You can also try to use a different browser or device.