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  • Profile Image

    Saved form does not show entered details

    Asked by activesalisbury on March 20, 2014 at 05:36 AM

    I have a grants application form that people can complete in stages, they save the form and can return to complete.

    however, an applicant spent some time completing 75% of the form, saved it and returned later to complete the form only to find that all entered details were lost.

    Here is the link to the form

    http://form.jotformpro.com/form/40414382243951

     

    Please could you see if you can recover the details and identify the problem

     

    Many thanks

    Annie

    Page URL:
    http://form.jotformpro.com/form/40414382243951

    saved application form problem style font
  • Profile Image
    JotForm Support

    Answered by jonathan on March 20, 2014 at 08:18 AM

    Hi Annie,

    I checked your form http://www.jotformpro.com/form/40414382243951 and found the time to live of stored data is set to 1 day.

     

    It is possible to lost the saved data if it expires already after 1 day. 

    Please double check also that this is not reason the user loses the saved data.

    Thanks.

  • Profile Image

    Answered by activesalisbury on March 21, 2014 at 06:00 AM
    Thank you for your swift response – the issue has now been resolved
    Best wishes
    Annie
    Annie Scadden
    Community Development and Partnership Manager
    Salisbury City Council
    ...
  • Profile Image
    JotForm Support

    Answered by ashwin_d on March 21, 2014 at 09:16 AM

    Hello Annie,

    On behalf of my colleague, you are welcome.

    Do get back to us if you have any questions.

    Thank you!