The submit button is not showing on my form

  • Profile Image
    WSMC
    Asked on November 10, 2021 at 03:03 AM

    Hi,

    The submit button is not showing on my form, please can you help.

    Thanks

    Regards

    Ben

  • Profile Image
    tolgailikli
    Answered on November 10, 2021 at 04:01 AM

    Hello,

    Thanks for contacting us.

    Submit button appears as it is shown below. I could not see the issue here.

    1636534609_618b8951c1fbb_

    In which conditions submit button does not appear? If you can be more specific about the issue, I can gladly assist you.

    Thank you. Have a good day.

  • Profile Image
    WSMC
    Answered on November 10, 2021 at 12:01 PM

    Hi,

    If viewed by a "customer" the submit button does not show

    1636563661_618bfacd432b3_

  • Profile Image
    WSMC
    Answered on November 10, 2021 at 12:24 PM

    Just found that when the payment option in https://eu.jotform.com/build/212942984293971 is selected the submit button disappears



  • Profile Image
    Mubeen_A
    Answered on November 10, 2021 at 02:29 PM

    Hi,

    Glad to hear you found the issue with the form.

    We believe you have resolved your issue as we can see submit button in the preview/live version of the form.

    1636572529_618c1d71b548f_Capture.PNG

    Let us know if you have any other concerns.

  • Profile Image
    WSMC
    Answered on November 10, 2021 at 02:36 PM

    No I have not resolved it as you can see by this screenshot, no Submit button

    1636572908_618c1eecda776_

    The problem is also still there with the other form:

    When the payment option in https://eu.jotform.com/build/212942984293971 is selected the submit button disappears

  • Profile Image
    Mubeen_A
    Answered on November 10, 2021 at 04:13 PM

    Hi,

    Apologize for the trouble you are facing right now.

    We again tested your form https://eu.jotform.com/build/203653171274957 and couldn't replicate the issue. You can see the GIF below where submit button is present.

    1636578591_618c351fcb0ca_qq1.gif

    You can try to clear your browser cache to see if that resolves your issue.

    Guide: How to Clear the Cache and Cookies in Your Web Browser

    If clearing cache doesn't work, try to create a clone of your form or delete the current submit button and create a new one.

    Guide: How to Clone an Existing Form From Your Account 

    Let us know if you still face the issue.

  • Profile Image
    WSMC
    Answered on November 11, 2021 at 02:42 AM

    I am using this form embedded in a Wordpress site. The problem appears to be when using Firefox. After clearing the Cache & Cookies the problem still remains. If I use Chrome it's working ok.

    However viewing the form directly instead of in Wordpress and all is well with Firefox & Chrome

  • Profile Image
    Kenneth_C
    Answered on November 11, 2021 at 05:39 AM

    Hi there,

    Thank you for elaborating, can you share with us the WordPress link so we can check?

    Perhaps the CSS customizations are required to reveal the submit button.

    Awaiting your response.

    Best.

  • Profile Image
    WSMC
    Answered on November 11, 2021 at 05:44 AM
  • Profile Image
    Jovanne_A
    Answered on November 11, 2021 at 06:48 AM

    Hi,

    Please try embedding the form with this iframe embed code:

    <iframe id="https://form.jotform.com/203653171274957" style="min-width: 100%;height: 3036px;border: none;" title="West Suffolk Motorsport Club Membership Application Form" src="https://form.jotform.com/203653171274957" frameborder="0" scrolling="no" allowfullscreen="allowfullscreen"><br />
    </iframe>


    Please give it a try and let us know how it goes.

  • Profile Image
    WSMC
    Answered on November 11, 2021 at 06:54 AM

    Hi, Works with Chrome but still not with Firefox

  • Profile Image
    Kenneth_C
    Answered on November 11, 2021 at 07:20 AM

    Hi there,

    So I checked the embedded form on a Firefox browser and it does seem to be off at the bottom, so I went ahead and increased the height of the iframe embed code, and here is how it looks now:
    1636633047_618d09d7322d9_y1.png

    If you want this applied, use this embed code instead:
    <iframe

       id="JotFormIFrame-203653171274957"

       title="West Suffolk Motorsport Club Membership Application Form"

       onload="window.parent.scrollTo(0,0)"

       allowtransparency="true"

       allowfullscreen="true"

       allow="geolocation; microphone; camera"

          src="https://form.jotform.com/203653171274957"

       frameborder="0"

       style="

       min-width: 100%;

       height:3200px;

       border:none;"

       scrolling="no"

      >

      </iframe>

    Let us know if the issue still persists.

    Awaiting your response.

    Best.

  • Profile Image
    WSMC
    Answered on November 11, 2021 at 07:32 AM

    That fixed it, thanks