Form warnings not translated correctly.

  • Profile Image
    olivierarthus
    Asked on November 10, 2021 at 03:09 AM

    Hello


    This is my form: https://form.jotform.com/212574088026355

    The error messages are in English, despite the fact that:

    • I have cleared the cache both on Jotform account and on my browser
    • default language for my account is set to French
    • form language s set to French
    • 1636531705_618b7df90f237_

    here is the outcome

    1636531746_618b7e22bb958_


    please help


    Thanks

  • Profile Image
    Tommaso_F
    Answered on November 10, 2021 at 06:44 AM

    I am sorry for the trouble caused to you. I would suggest you please translate the warning and error messages of the form and that will solve your problem. You may like to take a look at the following guide should help you how to change form warning message: https://www.jotform.com/help/61-how-to-change-form-warnings

  • Profile Image
    olivierarthus
    Answered on November 10, 2021 at 07:23 AM

    ok I should have specified messages are already translated of course:

    1636546973_618bb99d15051_

    the first one is "this field is required"

    so it's not the problem, thanks

  • Profile Image
    enterprisesupportteam
    Answered on November 10, 2021 at 09:08 AM

    Dear customer,

    Thank you for your reply.

    Your objective can be achieved following the steps below.

    1. In you form builder click on SETTINGS and on the left hand side select FORM SETTINGS
    2. Then select SHOW MORE OPTIONS1636553005_618bd12d3ef52_Screenshot 2021
    3. On the FORM WARNINGS section click on EDIT1636553126_618bd1a6c2763_Screenshot 2021
    4. Once there you are able to edit the warning signs as below1636552960_618bd1005d513_Screenshot 2021
    5. Once you have put the translation in your form show look below1636553198_618bd1ee3307a_Screenshot 2021

    You are also welcome to clone my clone of your form: https://www.jotform.com/form/213133956052956

    If you have any further questions please let me know

    Kind regards,

    Francis

  • Profile Image
    olivierarthus
    Answered on November 24, 2021 at 03:22 AM

    Hello

    As already specified earlier, my messages are already translated

    1637742118_619df626c8de8_


    and they still show in English

    Thanks for your help

  • Profile Image
    Tommaso_F
    Answered on November 24, 2021 at 04:35 AM

    Hello there,
    Add French language
    1637746442_619e070a8013c_


    Then translate the form warnings1637746525_619e075dcbf14_

    1637746506_619e074af37b0_

  • Profile Image
    olivierarthus
    Answered on November 24, 2021 at 05:00 AM

    Hello

    Why should i add another language?

    My understanding as that adding a new language to the form is that when you want to create an additional language fot the same form, which is not my case at all. I just have 1 language, and and the warnings to show in French, language for which Jotform already provides an translation

    Beside this used to work well with a single language. I'm concerned that adding a non required language will add complexity

    By the way why do we specify language for the form?

    1637749032_619e11283c8ac_

    I have specified French, and it used to link automatically to the error messages in French...

    Also what is the option to translae the error message for

    1637749495_619e12f788d20_

    messages are already translated by Jotform:

    1637749539_619e1323989cc_

    they simply are not used in my current setting

    And last but not least, this would mean that I have to manually add a French translation for all error messages, when they have already been added by Jotform, sorry this does not make sense to me

    Thanks



  • Profile Image
    Tommaso_F
    Answered on November 24, 2021 at 06:36 AM

    Allow me to report this to our back-end team.
    As soon as possible, we will be back to you.

    Regards.