Form warnings not translated correctly.

  • olivierarthus
    Answered on November 10, 2021 03:09 AM


    This is my form:

    The error messages are in English, despite the fact that:

    • I have cleared the cache both on Jotform account and on my browser
    • default language for my account is set to French
    • form language s set to French
    • 1636531705 618b7df90f237  Screenshot 10

    here is the outcome

    1636531746 618b7e22bb958  Screenshot 21

    please help


  • Tommaso_F
    Answered on November 10, 2021 06:44 AM

    I am sorry for the trouble caused to you. I would suggest you please translate the warning and error messages of the form and that will solve your problem. You may like to take a look at the following guide should help you how to change form warning message:

  • olivierarthus
    Answered on November 10, 2021 07:23 AM

    ok I should have specified messages are already translated of course:

    1636546973 618bb99d15051  Screenshot 10

    the first one is "this field is required"

    so it's not the problem, thanks

  • enterprisesupportteam
    Answered on November 10, 2021 09:08 AM

    Dear customer,

    Thank you for your reply.

    Your objective can be achieved following the steps below.

    1. In you form builder click on SETTINGS and on the left hand side select FORM SETTINGS
    2. Then select SHOW MORE OPTIONS1636553005 618bd12d3ef52 Screenshot 2021 Screenshot 10
    3. On the FORM WARNINGS section click on EDIT1636553126 618bd1a6c2763 Screenshot 2021 Screenshot 21
    4. Once there you are able to edit the warning signs as below1636552960 618bd1005d513 Screenshot 2021 Screenshot 32
    5. Once you have put the translation in your form show look below1636553198 618bd1ee3307a Screenshot 2021 Screenshot 43

    You are also welcome to clone my clone of your form:

    If you have any further questions please let me know

    Kind regards,


  • olivierarthus
    Answered on November 24, 2021 03:22 AM


    As already specified earlier, my messages are already translated

    1637742118 619df626c8de8  Screenshot 10

    and they still show in English

    Thanks for your help

  • Tommaso_F
    Answered on November 24, 2021 04:35 AM

    Hello there,
    Add French language
    1637746442 619e070a8013c  Screenshot 10

    Then translate the form warnings1637746525 619e075dcbf14  Screenshot 21

    1637746506 619e074af37b0  Screenshot 32

  • olivierarthus
    Answered on November 24, 2021 05:00 AM


    Why should i add another language?

    My understanding as that adding a new language to the form is that when you want to create an additional language fot the same form, which is not my case at all. I just have 1 language, and and the warnings to show in French, language for which Jotform already provides an translation

    Beside this used to work well with a single language. I'm concerned that adding a non required language will add complexity

    By the way why do we specify language for the form?

    1637749032 619e11283c8ac  Screenshot 10

    I have specified French, and it used to link automatically to the error messages in French...

    Also what is the option to translae the error message for

    1637749495 619e12f788d20  Screenshot 21

    messages are already translated by Jotform:

    1637749539 619e1323989cc  Screenshot 32

    they simply are not used in my current setting

    And last but not least, this would mean that I have to manually add a French translation for all error messages, when they have already been added by Jotform, sorry this does not make sense to me


  • Tommaso_F
    Answered on November 24, 2021 06:36 AM

    Allow me to report this to our back-end team.
    As soon as possible, we will be back to you.