No signature

  • danial
    Asked on November 10, 2021 at 4:17 AM

    I have created a contract form that requires a signature. When I look on my table or when I download the pdf, I see this

    1636535836 618b8e1c838e7  Screenshot 10

    instead of their signature which renders the whole contract useless.

    It was working before, I do not understand why it is doing this now.

    Any fixes?



  • Monte JotForm Support
    Replied on November 10, 2021 at 7:50 AM

    Hello danial,

    I cloned your form, but I was not able to replicate the issue you mentioned. Please follow these steps and let us know if the issue persists:

    • Click the Settings page.
    • And uncheck the options named "Require log-in to see submissions." and "Require log-in to view uploaded files." in the Privacy section.

    1636548443 618bbf5b72437  Screenshot 10

    I'm waiting to hear from you.