Output encrypted - but only when exported

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    ttango
    Asked on November 10, 2021 at 07:21 AM

    Dear Jotform

    When I look in my inbox I see the answer that has been submittet correctly, but when I transfer to excel the text has been encrypted - what can I do the keep the data during my export?BR Troels


  • Profile Image
    Rehan_F
    Answered on November 10, 2021 at 07:38 AM

    Greetings,

    Looks like you have Encryption enabled in your form. Kindly note that the data can not be exported as Excel or PDFs in encrypted forms.

    For a detailed explanation of how Encrypted forms work kindly check the guide below.

    https://www.jotform.com/help/344-encrypted-forms-and-how-to-use-them/

    Should you have any questions then please do let us know.

    Thanks