There is an issue with my form

  • Profile Image
    maiaibrahim94
    Asked on November 10, 2021 at 07:59 AM

    Hi, I dunno what happened with my Zayed appointment card.

    it allows duplicate appointments.

    so please if you can help me fix this problem or tell me what's wrong with it?

  • Profile Image
    Mianala
    Answered on November 10, 2021 at 08:37 AM

    Hi there,

    Thanks for reaching out to us!

    Do you mean that time slot is still available even if it is already chosen and submitted?

    Could you please send the form URL link so we can check it?

    Regards.

  • Profile Image
    maiaibrahim94
    Answered on November 10, 2021 at 02:15 PM

    Hi Mianala,

    Yes that's exactly what i mean, I find a lot of customers booking the same appointment so when i check my excel sheet as I made the form to be opened in an excel sheet, I find a lot of duplicate appointments.

    https://form.jotform.com/212727119480051

    Here's my form link.

    Thank you

  • Profile Image
    maiaibrahim94
    Answered on November 10, 2021 at 02:24 PM

    1636572283_618c1c7b3c773_

  • Profile Image
    maiaibrahim94
    Answered on November 10, 2021 at 02:27 PM

    I also sent u a screenshot of the excel sheet of the form to explain clearly the issue.

    I will be grateful if you can help me ASAP as it's making a lot of troubles with us and the customers.

    Thanks,

    Mai

  • Profile Image
    VincentJay
    Answered on November 10, 2021 at 03:26 PM

    Hi,

    I checked your form and the appoinment field option is not set to one timeslot per user.

    To fix it, you need to update the Appointment settings and follow this screenshot guide:

    1636575959_618c2ad7e41dc_acs3saa.png

    After that, please try it again and let us know if you need further help. Thank you!

  • Profile Image
    maiaibrahim94
    Answered on November 10, 2021 at 03:30 PM

    Thank u so much.

    I just tried what you sent and if there is any other issues, I will tell u.