What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why do the extra check boxes keep reappearing?

    Asked by elle_steiner on March 20, 2014 at 09:34 AM

    I only want one check box for each question on my form, so I delete the others, but they keep reappearing, which messes up the form. Why do they keep coming back if I've deleted them?

    Page URL:
    http://give.brighamandwomens.org/pages/golf-reg

    check
  • Profile Image

    Answered by pinoytech on March 20, 2014 at 10:48 AM

    Hi,

    Here's what you gonna do to fix the issue. Instead of completely deleted checkbox input, you just simply click space button of your keyboard to leave an empty input or space to avoid checkbox field to revert on default 3 options.

    If you need further assistance, please do let us know.

  • Profile Image

    Answered by elle_steiner on March 24, 2014 at 04:11 PM

    They're still coming back! I just want one checkbox per question, but the other 2 check boxes not only re-appear, they re-load the 'option' text, even after I've save with a space. How do I stop this????

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    JotForm Support

    Answered by TitusN on March 24, 2014 at 06:16 PM

    Hello,

    Please try the following:

    Make sure to click the save button with each change.

    Did that help? Let us know.

  • Profile Image
    JotForm Support

    Answered by TitusN on March 24, 2014 at 06:18 PM

    You might also want to clear your form cache when you are done editing.

    Use this guide to complete this.