Notification Email: Not arriving as intended

  • aabbeduto
    Asked on November 10, 2021 at 12:14 PM

    Hello,


    On this form: https://www.jotform.com/212986290069162 we have it set up that someone receives notifications when someone fills it out.

    1636564434 618bfdd2afe74 Screenshot 10

    However, they have NOT been receiving the notification emails. They are also not in their spam folder.


    Do you know what's going wrong or how to fix it?

  • Hanne JotForm Support
    Replied on November 10, 2021 at 2:29 PM

    @aabbeduto

    Thank you for reaching out. 

    I apologize for the inconvenience. I have checked the email logs and can see one email being sent out for submission #5123734224023140537. Can you confirm you did not receive this email?

    I have further confirmed your email is not on the bounce list. Would you perhaps reach out to your Email Service Provider and ask them to whitelist Jotforms IPs and domains? You can find a complete list here: Whitelisting Jotform IP Addresses and Domains.

    Please keep me updated.

  • MembersInsAgency
    Replied on November 10, 2021 at 3:13 PM

    Here are three form submissions where no emails were sent. Please note that these are just three examples. All of our form submissions from all jotforms submitted new or edited after 10:03 AM EST today have not been received in our Microsoft Outlook email inboxes. Not in junk, not in Spam. No email received.

    https://www.jotform.com/edit/5123688254562731016

    https://www.jotform.com/edit/5123779364562216325

    https://www.jotform.com/edit/5123831884566378368


  • Hanne JotForm Support
    Replied on November 10, 2021 at 4:46 PM

    @MembersInsAgency

    Thank you for reaching out. 

    I have moved your contribution to a new ticket to avoid confusion. You can expect my reply here shortly: https://www.jotform.com/answers/3501131.