Can i change the way I log in?

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    theresahylinski
    Asked on November 10, 2021 at 02:23 PM

    I use jotform for my business. I would like to remove it from my personal email and create a user name and password. Is there a way to convert the way I log into my account with jot form?

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    parker
    Answered on November 10, 2021 at 06:18 PM

    Hello,

    I'm guessing you're using the login through Google so you have no password assigned to your account? In order to get a password set for your account go to the login screen and click on forgot password. You'll then be emailed instructions on resetting your password which will then set a password to your account.

    https://www.jotform.com/help/489-how-to-reset-jotform-account-password/

    You can then go into your account settings and change your password.

    https://www.jotform.com/help/1271-how-to-change-your-account-email-address/

    If you want your username changed after that, we will have to do that for you as you're a paid account. If you can provide 3 usernames in order of preference we can try to change it to those. Do note that usernames must be alphanumeric and can only contain "_" as a special character. We ask for a few since usernames are unique in case your first choices are taken.