Jotform Submission Emails

  • Profile Image
    VanAlstyne
    Asked on November 10, 2021 at 03:39 PM

    Hello,


    I have been using Jotform for quite some time now, and other than the occasional technical errors, I've loved this service.

    I normally receive emails for all Jotform Forms that we create each week. However, I've received 80+ submissions on my most recent form, but have only received 3 email confirmations. Please let me know what I can do to retrieve these emails.

    jake@rebuiltmeals.com

    Thank you!

  • Profile Image
    Niko_N
    Answered on November 10, 2021 at 07:29 PM

    Greetings,

    We apologize for the inconvenience. We had a temporary issue with sending email notifications.

    We have informed our developers and received the update that issue should be fixed now.

    Please check again and let us know if the issue persists.

    Thank you!

  • Profile Image
    VanAlstyne
    Answered on November 10, 2021 at 09:30 PM

    Hey Nico,

    Thank you for the reply and all seems to be fixed at this point. That being said, there's about 7 hours of email notifications that my team has not received. How can I easily "resend" these email notifications (that were not sent) to the team so that there's no submissions that are overlooked.

    Thanks!

  • Profile Image
    francis
    Answered on November 11, 2021 at 05:10 AM

    Dear customer,

    Thank you for your reply.

    Once again I apologise for the inconvenience that this has caused you.

    There is a way to re-send the email notifications for the forms that have been submitted. You are able to do this via our new feature ACTION BUTTONS. This can be found on the submissions table. This allows you to resend emails that had been set up on the form. I have outlined the steps below.

    • Go to your forms and click on SUBMISSIONS for the form you want to re-send the email notifications on.

    1636624707_618ce9438b26a_Screenshot 2021

    • When you are on your submissions table go to the last column and click on ADD1636624969_618cea4991426_Screenshot 2021
    • Then click on BUTTONS and in your case select SEND EMAILS 1636625090_618ceac218051_Screenshot 2021
    • Once you have selected the column name click on NEXT and following that you can select the email notification you want for that particular form.1636625301_618ceb95237ab_Screenshot 2021I have also included a help centre article with a training video - https://www.jotform.com/blog/announcing-jotform-tables-action-buttons/

    I hope this helps and if you have any further questions please let me know

    Kind regards,

    Francis