What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Explanation of Available Space limit on JotForm

    Asked by Tony  on March 20, 2014 at 03:06 PM

    When you say 10 GB of Space is that the amount of content that can be loaded per month via the form?

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    JotForm Support

    Answered by Mike_T on March 20, 2014 at 05:13 PM

    Thank you for contacting us.

    No, this is a Total Storage Space limit that we provide with Premium subscription. In other words, you form users will be able to upload up to 10GB through your forms. Their uploads will be stored at our servers, and you will be able to access them at any time. Also, you can delete form submission entries with uploads to clear some space.

    Please let us know if you need any further assistance on this. We will be happy to help.

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    Answered by CaioFilho on April 22, 2014 at 05:40 PM

    I have already crossed the limit of space, but I don't want to delete subscriptions to free more space.. I would like just to delete some photos (presente en each submission) in oder to get more space. Why it won't be possible??

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    JotForm Support

    Answered by EltonCris on April 22, 2014 at 08:15 PM

    @CaioFilho

    Uploaded files are associated with the form submissions. The only way to delete these files is to delete the submissions in your form submissions page. 

    Just FYI, you can actually download the entire form submissions of your form for your backup copy and then you can delete these submissions on your form submissions page afterwards.

    Another possible way is to delete the file upload field on your form. This should delete all the uploaded files associated to it. You can then replace it with a new file uploaded filed.

    Let us know should you have any further concerns. 

    Regards!