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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Our users want to be able to save the form and return to it later

    Asked by nancytorrison on March 20, 2014 at 03:44 PM

    One of our users says she cannot save the form. If she writes on it then closes it, there is nothing there when she reopens the form. Please help.

    Page URL:

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    Answered by Cesar on March 20, 2014 at 05:49 PM

    Kindly verify to follow the steps provided in this guide. Is this happening just to that user or to all users? Does the user have the URL that contains his session id? If not please check the guide on how to generate it. 


    Do let us know if you need further assistance. Thank you.

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    Answered by nancytorrison on March 20, 2014 at 09:50 PM
    How does the user get the session ID URL? Where is it?
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    JotForm Support

    Answered by ashwin_d on March 21, 2014 at 02:48 AM

    Hello nancytorrison,

    As explained in my answer earlier on the following thread, there are two options available to achieve your requirement:  http://www.jotform.com/answers/350002-Our-applicants-are-calling-to-ask-if-there-is-a-way-for-them-to-save-the-form-once-they-have-started-filling-it-out-

    Upon checking your form, I did not find that you are using either of them. For "Auto Fill" feature to work, you need to enable it in "Advanced Settings" of your form preferences. The following guide should help you:  http://www.jotform.com/help/227-How-to-Enable-Auto-Fill-Feature-Save-Form-Entries-to-Continue-Later

    If you want to achieve it through session ID, you need to create two form. One of the form will save the session id which can be retrieved from the auto-responder email or the thank you page. Please check the following step by step guide to achieve your requirement:  http://www.jotform.com/help/97-How-to-Save-Forms-to-Continue-Later

    Do get back to us if you have any questions.

    Thank you!