What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Submission is not working

    Asked by Revuesurglace on March 20, 2014 at 05:02 PM

    Today, on one of my forms, I had this message:  "There is an error on the form.  Please fix it before continuing" .  I read the previous post of you users and some tickets mentionned to clear the cache, so I did.  But after, I never got the message back again but when I click on the submit button, nothing happen.  I tried many things:  deactivate and reactivate the form, disabling and enabling fields, empty de cache of the differents browser my clients uses, using the form embedded in my site and also in an external point of view (re using preview or direct url to the form) and nothing worked except the workaround of cloning the form.  So my question:  why would I had to clone all of my forms that will suddenly fail ?  This solution is obviously not acceptable because all the past submissions will not follow in the new form and I don't want to combine forms at the end in an excel spreadsheet.  I need to work from the submission in only one spot.

    Please fix this quickly, my clients are waiting.

    Best regards,

    Frédéric Bélanger

    Page URL:

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    JotForm Support

    Answered by jonathan on March 20, 2014 at 07:08 PM


    Have you tried re-embedding the form to your website using its iframe code instead?

    I can see that it is currently embedded using script code 



    Please try using iframe embed (guide: -Getting-the-Form-iFrame-Code) and check if it makes the difference.

    Inform us if issue remains.