Notification Email: Missing form values in email sent

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    brandedsolutions
    Asked on November 11, 2021 at 07:28 AM

    When we submit our form, it is missing information.

  • Profile Image
    Basil_A
    Answered on November 11, 2021 at 07:51 AM

    Hi,

    I have downloaded your submission and the data is appearing in the downloaded PDF, I can see the data on your submissions page as well.

    Where are you downloading the PDf from?

    Is this happening for all your submissions?

    Looking forward to your reply.

  • Profile Image
    brandedsolutions
    Answered on November 11, 2021 at 07:55 AM
    When it is emailed to us, no information is showing. Download yes, but not via email, which is what we need.
    **We are experiencing increased order volume, online store buildouts and general inquiries. With all of the labor shortages, supply chain issues, we are doing our absolute best to keep up, we apologize for any delays in response times this has caused. Thank you for your understanding as we work through this to get caught up.**​
    Nate Baldry
    President / Sales
    (320) 552-1231
    www.BrandedSolutionsMN.com
    [cid:359142b9-4307-4242-8170-f707ce051480]
    ________________________________
    ...
  • Profile Image
    Christopher_T
    Answered on November 11, 2021 at 08:38 AM

    Hi,


    I have cloned and checked your form Notification Email and it seems that some elements are not updated.

    1636637577_618d1b895ce27_1636637640_618d1bc8c2cc1_

    Please update them as shown in the images.

    1636637724_618d1c1c040eb_

    1636637867_618d1cabc1e58_

    1636637902_618d1ccec1460_
    When you are done updating the elements. Please click the "Save" button.

  • Profile Image
    brandedsolutions
    Answered on November 11, 2021 at 08:55 AM
    Not sure what you mean NOT UPDATED. These are all being answered before we submit as it is required.
    [cid:f7516c90-aae0-447b-8bf8-d7908e1cf07d]
    **We are experiencing increased order volume, online store buildouts and general inquiries. With all of the labor shortages, supply chain issues, we are doing our absolute best to keep up, we apologize for any delays in response times this has caused. Thank you for your understanding as we work through this to get caught up.**​
    Nate Baldry
    President / Sales
    (320) 552-1231
    www.BrandedSolutionsMN.com
    [cid:b8e8d0bb-6af6-4ef0-a821-c6f41d2ca957]
    ________________________________
    ...
  • Profile Image
    Collin_S
    Answered on November 11, 2021 at 09:15 AM

    Hi,

    My colleague is referring to the emails that is sent out, you will have to follow the steps above to fix the emails going out and not the form itself. The form itself is perfectly fine but the email that is sent out does not contain all the form fields which you would have to add to the email template.

    Please let us know if you require any further information or assistance.

    Have an amazing day.

  • Profile Image
    brandedsolutions
    Answered on November 17, 2021 at 08:55 AM
    I went through and did what you said. Still getting the same thing.
    [cid:637c13fb-72c4-494c-bbcb-3309bb376088]
    **We are experiencing increased order volume, online store buildouts and general inquiries. With all of the labor shortages, supply chain issues, we are doing our absolute best to keep up, we apologize for any delays in response times this has caused. Thank you for your understanding as we work through this to get caught up.**​
    Nate Baldry
    President / Sales
    (320) 552-1231
    www.BrandedSolutionsMN.com
    [cid:9d68696c-e8d2-4bf4-ae97-577b1e6e6012]
    ________________________________
    ...
  • Profile Image
    Lorenz_A
    Answered on November 17, 2021 at 09:09 AM

    Hi there,

    The missing info on your Email notification is using the wrong data variable, which is why it is empty when you received it via email.

    Since you've already tried the instruction my colleague has provided.

    I would suggest you create a new email notification, and see if that fixes the issue.

    I have also cleared your form cache as a precaution.

    Let us know if the issue still persists.