Notification Email: Missing form values in email sent

When we submit our form, it is missing information.

Hi,

I have downloaded your submission and the data is appearing in the downloaded PDF, I can see the data on your submissions page as well.

Where are you downloading the PDf from?

Is this happening for all your submissions?

Looking forward to your reply.

When it is emailed to us, no information is showing. Download yes, but not via email, which is what we need.
**We are experiencing increased order volume, online store buildouts and general inquiries. With all of the labor shortages, supply chain issues, we are doing our absolute best to keep up, we apologize for any delays in response times this has caused. Thank you for your understanding as we work through this to get caught up.**​
Nate Baldry
President / Sales
(320) 552-1231
www.BrandedSolutionsMN.com
[cid:359142b9-4307-4242-8170-f707ce051480]
________________________________
...

Hi,

I have cloned and checked your form Notification Email and it seems that some elements are not updated.

Please update them as shown in the images.

When you are done updating the elements. Please click the "Save" button.

Not sure what you mean NOT UPDATED. These are all being answered before we submit as it is required.
[cid:f7516c90-aae0-447b-8bf8-d7908e1cf07d]
**We are experiencing increased order volume, online store buildouts and general inquiries. With all of the labor shortages, supply chain issues, we are doing our absolute best to keep up, we apologize for any delays in response times this has caused. Thank you for your understanding as we work through this to get caught up.**​
Nate Baldry
President / Sales
(320) 552-1231
www.BrandedSolutionsMN.com
[cid:b8e8d0bb-6af6-4ef0-a821-c6f41d2ca957]
________________________________
...

Hi,

My colleague is referring to the emails that is sent out, you will have to follow the steps above to fix the emails going out and not the form itself. The form itself is perfectly fine but the email that is sent out does not contain all the form fields which you would have to add to the email template.

Please let us know if you require any further information or assistance.

Have an amazing day.

I went through and did what you said. Still getting the same thing.
[cid:637c13fb-72c4-494c-bbcb-3309bb376088]
**We are experiencing increased order volume, online store buildouts and general inquiries. With all of the labor shortages, supply chain issues, we are doing our absolute best to keep up, we apologize for any delays in response times this has caused. Thank you for your understanding as we work through this to get caught up.**​
Nate Baldry
President / Sales
(320) 552-1231
www.BrandedSolutionsMN.com
[cid:9d68696c-e8d2-4bf4-ae97-577b1e6e6012]
________________________________
...

Hi there,

The missing info on your Email notification is using the wrong data variable, which is why it is empty when you received it via email.

Since you've already tried the instruction my colleague has provided.

I would suggest you create a new email notification, and see if that fixes the issue.

I have also cleared your form cache as a precaution.

Let us know if the issue still persists.