Email notifications didn't go out yesterday

  • Profile Image
    John_McGill
    Asked on November 11, 2021 at 09:36 AM

    What happened with the system yesterday? It looks like none of the Customer Updates submitted between 11:13 AM and 5:42 PM sent the email notification. Was there a system issue yesterday I'm not aware of?

    The same thing happened to our Not Booked Form submissions. Nothing was emailed after 10:46 AM.

    Is there a way to resend all of the forms that were submitted during that time to the correct emails?

    Screenshot
  • Profile Image
    ashwin_d
    Answered on November 11, 2021 at 09:59 AM

    I am sorry for the trouble caused to you. Yesterday we had a temporary technical glitch for a very short period of time, but it was resolved immediately by our backend team.

    Please check if the email notifications are now being received correctly or not. Do get back to us if you have any trouble.

    We will wait for your response.

  • Profile Image
    John_McGill
    Answered on November 11, 2021 at 10:18 AM

    One of the forms is emailing correctly, but the Not Booked Form is not. I just did two test submissions and neither went through.


    Two follow up questions.

    1. Can you trigger the ones from yesterday that were not sent to resend using the conditions, so I don't have to go back 1-by-1?
    2. Is there a notification I can sign up for that will notify me when there is a system issue?
  • Profile Image
    Cecile_A
    Answered on November 11, 2021 at 10:39 AM

    Hello,

    I assume that you're referring to this form - https://www.jotform.com/form/211184302967152.

    Can we send a test submission directly to the form to test?

    As for your other two questions, I'll reply to them via the tickets below.

    https://www.jotform.com/answers/3503430

    https://www.jotform.com/answers/3503431

    Looking forward to your response.