I'm trying to create a HIPAA compliant password but the submit button is not working

  • Profile Image
    Alexander Harris 
    Asked on November 11, 2021 at 10:27 AM

    Hello,


    I am trying to make a HIPAA compliant password for my account, but it is not letting me submit a new password.

    The green "Create A New Password" prompt is stuck, and when I click it, there is no response, despite following all the requirements for a new password.



  • Profile Image
    Jovanne_A
    Answered on November 11, 2021 at 10:47 AM

    Hi, thank you for contacting support.

    Could you please confirm if you have followed all the requirements for a HIPAA-compliant password?

    Could you also please try clearing your browser cache or try it on a different browser and check if the issue persists?

    Please give it a try and let us know how it goes.

  • Profile Image
    Alexander Harris 
    Answered on November 11, 2021 at 10:56 AM

    Hey,

    It started working, I think it had to do with a permissions thing with the admin of the form.

    Thanks!