What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Return to free subscription

    Asked by Gabinet on March 21, 2014 at 03:21 AM

    Dear Sirs,

    I would like to return to the free subscription as I have been paying some months for the premium subscription. I have already selected the downgrade option but I can not see that the status has changed.

    Could you please check if I did right?

    My user is Gabinet and my email: gabinet@sindic.cat. Billing name: Síndic de Greuges de Catalunya, Product ID 63462

    Thank you in advance.


  • Profile Image
    JotForm Support

    Answered by TitusN on March 21, 2014 at 07:23 AM


    We apologize for that.

    I have cancelled the subscription (#14010353) for you - your account will automatically downgrade to free tomorrow.

    Thank you for your patience.