Blank fileds in e-mails

  • Profile Image
    Konstantin 
    Asked on March 21, 2014 at 06:44 AM

    Dear sir or madam!

     

    I have a problem with mails that i receive from my forms.

    The problem started from 19-th of march.

    Some of the fields in the mail are blank.

    But i can download it in PDF with normal text.

     

    Please help solve this situation!

    With best regards!

  • Profile Image
    ashwin_d
    Answered on March 21, 2014 at 09:44 AM

    Hello Konstantin,

    I'm sorry for the trouble caused to you.

    I am unable to replicate the problem you are having. I did add a new notification email alert in your form and sent a test submission (I have not deleted it.). The submission email I received, has all the input values.

    I would suggest you to delete your existing notification email alert and add it again. That should solve your problem. The following guides should help you:

    Delete the existing email alert:  https://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder

    Add notification email alert:  https://www.jotform.com/help/25-Setting-Up-Email-Notifications

    Hope this helps.

    Do get back to us if the issue persists.

    Thank you!