- KonstantinAsked on March 21, 2014 at 06:44 AM
Dear sir or madam!
I have a problem with mails that i receive from my forms.
The problem started from 19-th of march.
Some of the fields in the mail are blank.
But i can download it in PDF with normal text.
Please help solve this situation!
With best regards!Page URL:
- JotForm Supportashwin_dAnswered on March 21, 2014 at 09:44 AM
I'm sorry for the trouble caused to you.
I am unable to replicate the problem you are having. I did add a new notification email alert in your form and sent a test submission (I have not deleted it.). The submission email I received, has all the input values.
I would suggest you to delete your existing notification email alert and add it again. That should solve your problem. The following guides should help you:
Delete the existing email alert: https://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder
Add notification email alert: https://www.jotform.com/help/25-Setting-Up-Email-Notifications
Hope this helps.
Do get back to us if the issue persists.