Why are autoresponder emails are not being sent?

  • hemisphererestaurants
    Asked on November 11, 2021 at 5:35 PM

    On my form: Thanksgiving Feast Pack Order Form

    Customers completing this form should receive an automatic response email, right away, after placing the order.

    Can you assist?

    It seems to be happening specifically when customers are selecting our Woodbury, MN location.


    Thank you!

  • roneet
    Replied on November 11, 2021 at 7:52 PM

    On inspecting the form and the conditions it seems that there are no issues with the conditions.

    Could you please let us know the submission IDs of those submissions for which the emails were not triggered?

    Guide: https://www.jotform.com/help/549-where-to-find-the-submission-id/

    We are waiting for your response.

    Thanks.

  • hemisphererestaurants
    Replied on November 12, 2021 at 10:50 AM

    These are the most recent ones that the customers have reached out because they didn't receive: 5124779596612237232 & 5124539131121912454

    I can search for the others if needed!

  • Collin_S
    Replied on November 12, 2021 at 11:50 AM

    Hi,

    It looks like the email was sent out, Please see the mail log here:

    1636735696 618e9ad0359ea Screenshot 2021 Screenshot 10

    Might it not have landed in their spam folder perhaps?

    You might want to resend the email by editing the submission, please see the following:

    https://www.jotform.com/help/325-how-to-edit-submissions-made-on-your-forms/

    Hope to hear from you soon.