Why are autoresponder emails are not being sent?

  • Profile Image
    hemisphererestaurants
    Asked on November 11, 2021 at 05:35 PM

    On my form: Thanksgiving Feast Pack Order Form

    Customers completing this form should receive an automatic response email, right away, after placing the order.

    Can you assist?

    It seems to be happening specifically when customers are selecting our Woodbury, MN location.


    Thank you!

  • Profile Image
    roneet
    Answered on November 11, 2021 at 07:52 PM

    On inspecting the form and the conditions it seems that there are no issues with the conditions.

    Could you please let us know the submission IDs of those submissions for which the emails were not triggered?

    Guide: https://www.jotform.com/help/549-where-to-find-the-submission-id/

    We are waiting for your response.

    Thanks.

  • Profile Image
    hemisphererestaurants
    Answered on November 12, 2021 at 10:50 AM

    These are the most recent ones that the customers have reached out because they didn't receive: 5124779596612237232 & 5124539131121912454

    I can search for the others if needed!

  • Profile Image
    Collin_S
    Answered on November 12, 2021 at 11:50 AM

    Hi,

    It looks like the email was sent out, Please see the mail log here:

    1636735696_618e9ad0359ea_Screenshot 2021

    Might it not have landed in their spam folder perhaps?

    You might want to resend the email by editing the submission, please see the following:

    https://www.jotform.com/help/325-how-to-edit-submissions-made-on-your-forms/

    Hope to hear from you soon.